01
How do I find the right size for me?
Don't worry, we won't leave you alone in the size jungle!
On every product page, you'll find a small button labeled SIZE GUIDE directly below the size selection.
Simply click on it, and a pop-up will open with a measurement chart and precise instructions on how to determine your measurements.
If you're between two sizes, consider whether you prefer a looser or more fitted look. And if you need help, our customer service is ready – just contact us directly via live chat – we're happy to help!
On every product page, you'll find a small button labeled SIZE GUIDE directly below the size selection.
Simply click on it, and a pop-up will open with a measurement chart and precise instructions on how to determine your measurements.
If you're between two sizes, consider whether you prefer a looser or more fitted look. And if you need help, our customer service is ready – just contact us directly via live chat – we're happy to help!
02
How long does shipping take?
Our diligent shipping elves usually need 2-7 business days to bring your new favorite shirt to you. In Germany, it's often quicker, but if you live on a remote island, it might take a little longer.
03
Which payment methods are accepted?
The standard payment method in our shop is Shopify Shop Pay. This is a secure payment method where you store your credit card and then benefit from various buyer protection programs.
However, you can also choose from a variety of alternative payment options - e.g. PayPal or Google Pay.
All payment methods are listed on each of our product pages.
However, you can also choose from a variety of alternative payment options - e.g. PayPal or Google Pay.
All payment methods are listed on each of our product pages.
04
How can I track my order?
As soon as your package is on its way, you'll receive an email with a tracking link. This allows you to virtually keep an eye on your shirt and see exactly when it will arrive.
05
Can I change or cancel my order after it's been placed?
As long as your order has not yet been processed, we can make changes or cancel it. Once processing has begun, cancellation is unfortunately no longer possible. Therefore, it's best to contact us on the same day – we are quick!
06
How do returns or exchanges work?
In general, you can return items within 30 days.
If the size is wrong or there are defects, you will receive a refund or a replacement.
Excluded from this are personalized items (for example, t-shirts printed with your children's names). These items cannot be returned - unless, of course, the mistake is ours (e.g., wrong size received, item damaged, etc.).
In this case, we will, of course, provide free replacement as quickly as possible!
If the size is wrong or there are defects, you will receive a refund or a replacement.
Excluded from this are personalized items (for example, t-shirts printed with your children's names). These items cannot be returned - unless, of course, the mistake is ours (e.g., wrong size received, item damaged, etc.).
In this case, we will, of course, provide free replacement as quickly as possible!
07
What does shipping cost?
Shipping costs vary depending on the delivery location and order value. For orders over €100, we generally offer free shipping – as a small thank you for your loyalty!
The best way to stay informed is to sign up for our newsletter today so you don't miss out on any promotions.
The best way to stay informed is to sign up for our newsletter today so you don't miss out on any promotions.
08
Do you offer international shipping?
Yes, we deliver to all European countries, the UK, and the USA.
09
Are your T-shirts unisex?
Yes and no :-)
All T-shirts we use for our men's items are basically unisex cut and can therefore also be worn by women in small sizes.
For all women's items, we use a T-shirt that is specifically cut for women (slightly tailored).
You can find the exact measurements on each product page via the SIZE GUIDE button.
All T-shirts we use for our men's items are basically unisex cut and can therefore also be worn by women in small sizes.
For all women's items, we use a T-shirt that is specifically cut for women (slightly tailored).
You can find the exact measurements on each product page via the SIZE GUIDE button.
10
I need a smaller/larger size that isn't listed (XS or 3XL). Can you help me with that?
Good that you ask. Yes, we can - at least most of the time!
The reason why we only offer sizes S to 2XL as standard is that some T-shirts in sizes such as XS or 3XL etc. are not available in all colors.
However, if you need one of these sizes, simply order the item in the size that is closest to your size and leave us a message with your order (order message via the shopping cart) telling us which size you would like. We will take care of it immediately.
The reason why we only offer sizes S to 2XL as standard is that some T-shirts in sizes such as XS or 3XL etc. are not available in all colors.
However, if you need one of these sizes, simply order the item in the size that is closest to your size and leave us a message with your order (order message via the shopping cart) telling us which size you would like. We will take care of it immediately.
11
How do I properly care for my T-shirt?
Wash the T-shirt inside out at a low temperature and avoid ironing directly on the print. This will keep your shirt in top condition for a long time.
12
What printing techniques do you use?
We use various methods such as screen printing and direct-to-garment (DTG) printing, depending on the design and fabric.
13
Are all your items customizable?
No - not all, but most :-)
For customizable items, you will always find a personalization field on the product page. In general, your satisfaction is always our top priority. So if you particularly like a design and have an idea for a personalization, just send us a message via the contact form or contact us in the live chat - we will certainly find a solution that makes you happy!
For customizable items, you will always find a personalization field on the product page. In general, your satisfaction is always our top priority. So if you particularly like a design and have an idea for a personalization, just send us a message via the contact form or contact us in the live chat - we will certainly find a solution that makes you happy!
14
Why does my T-shirt have white streaks?
These can occur during the printing process, especially at seams. They should disappear after washing. If not, write to us and we will help you - free of charge, of course!
15
Is my payment secure?
Yes, we use secure encryption technologies to protect your data. Your information is as safe with us as it would be in a digital vault!
16
Can I combine different sizes and colors in one order?
Yes, you can mix different sizes and colors in one order.
17
How long does the production of personalized items take?
Production time varies depending on design and quantity, but generally does not exceed 48 hours after design approval. After that, your order will be shipped directly to you.
18
How can I create a customer account?
Click on the small figure next to the shopping cart in the menu bar at the top right and follow the instructions to register. This way, you can keep track of your orders and shop faster!
19
What do I do if my order arrives damaged?
Contact us with photos of the damaged item, and we'll arrange for a replacement or refund. We want you to be completely satisfied!
If you still have questions, please contact us - we are always happy to help!
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